Shipping Policy

SafeGlow Shipping and Delivery Policy

 

 

1. Shipment Processing Time

 

  • Order Processing: All orders are processed within [1-2] business days (Monday through Friday, excluding major holidays) after receiving your order confirmation email.

  • Cut-Off Time: Orders placed after [2:00 PM] AEST will begin processing the next business day.

  • High Volume Periods: During peak sale periods (e.g., Black Friday, Christmas), order processing may take up to [3-4] business days. We will notify you of any significant delays.

 

2. Shipping Rates and Delivery Estimates

 

Shipping charges for your order will be calculated and displayed at checkout. We offer the following options for domestic shipments:

Shipping Method Estimated Transit Time Cost
Standard Shipping [3-7] business days $[7.95] (Free for orders over $[50])
Express Shipping [1-3] business days $[19.95]

  • Note: Delivery times are estimates and start from the date of shipment, not the order date. They can be affected by carrier delays, which are outside of SafeGlow's control.

 

3. Shipment Confirmation and Order Tracking

 

  • Confirmation: You will receive a Shipment Confirmation email once your order has shipped. This email will contain your tracking number and a link to the carrier's tracking page.

  • Tracking Number: The tracking number will be active within 24 hours of receiving the confirmation email.

  • Our Carrier Partners: We primarily ship via [e.g., Australia Post, Sendle, FedEx].

 

4. Shipping Restrictions

 

  • P.O. Boxes and APO/FPO/DPO: We do ship to P.O. boxes and APO/FPO/DPO addresses. However, Express Shipping may not be available for these locations.

  • Service Areas: We currently ship only to [e.g., Australia and New Zealand]. Please note if you offer international shipping, you need the section below.

 

5. International Shipping (If Applicable)

 

If you ship internationally, include this section:

  • We currently ship to [List the countries or regions, e.g., United States, Canada, New Zealand].

  • Transit Times: International shipping times vary widely but typically range from [7-21] business days depending on the destination and customs processing.

  • Customs, Duties, and Taxes: SafeGlow is not responsible for any customs duties, import taxes, tariffs, or fees applied to your order. These charges are the customer's responsibility and will be charged by the local customs office.

 

6. Damages, Loss, and Delayed Delivery

 

  • Damages: SafeGlow is responsible for any products damaged or lost during shipping. If you received your order damaged, please contact us within 48 hours of delivery. To process a claim, you must retain all packaging materials and damaged goods and provide clear photos of the damage.

  • Lost Packages: If the tracking shows your package has been delivered but you have not received it, please check with your local post office and neighbors. If the package is lost in transit, we will file a claim with the carrier and either send a replacement or issue a refund.

  • Delays: SafeGlow is not liable for any delays in shipment or delivery due to customs processing, weather events, or carrier backlogs.