Refund Policy

At SafeGlow, we are confident you will love the peace of mind our Light Cam provides. If you are not completely satisfied, we offer a straightforward process for returns and refunds, subject to the conditions below.

 

1. 30-Day Change-of-Mind Returns

 

We offer a 30-day return window for "change-of-mind" returns, starting from the date your SafeGlow product is delivered.

Eligibility for Change-of-Mind Returns:

  • Timeframe: The return request must be initiated within 30 days of the delivery date.

  • Condition: The product must be in "as-new" condition, meaning it is unused, undamaged, and capable of being resold.

  • Packaging: All original packaging, accessories, manuals, and cables must be included and intact.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Refundable Items (Change-of-Mind):

  • Shipping and handling fees paid on the original order.

  • Items marked as "Final Sale" or "Clearance."

  • Any product that shows signs of use, installation, or physical damage.

 

2. Returns for Faulty or Defective Products (Warranty)

 

If your SafeGlow product is faulty, damaged upon arrival (DOA), or fails to operate as described, your return will be covered under our standard product warranty, regardless of the 30-day limit.

  • Remedy: For faulty products, SafeGlow will cover the return shipping costs and will offer you a repair, replacement, or full refund at your preference (where required by local consumer law).

  • Exclusions: This warranty does not cover damage caused by misuse, accidental damage, power surges, incorrect installation, or failure to follow operating instructions.

 

3. The Return Process

 

To initiate any return (change-of-mind or faulty product), you must follow these steps:

  1. Contact Us: Email our Customer Support team at [Your Support Email Address] with the subject line: "Return Request - [Your Order Number]".

  2. Provide Details: State the reason for the return (e.g., "Change of Mind," "Product Faulty") and provide your order number and proof of purchase.

  3. Receive RMA: If your return is approved, our team will issue you a Return Merchandise Authorization (RMA) Number and provide the return shipping address.

  4. Shipping:

    • For Change-of-Mind: You are responsible for the return shipping costs. We recommend using a trackable shipping service.

    • For Faulty Items: We will provide a pre-paid shipping label.

  5. Packaging: Clearly write the RMA Number on the outside of the shipping box (do not write on the product box itself) and securely package the product to prevent damage during transit.

 

4. Refund Processing

 

Once your return is received and inspected:

  • Inspection: We will notify you via email of the approval or rejection of your refund.

  • Processing Time: Approved refunds will be processed within 7-10 business days of receiving the returned item.

  • Credit: The refund will automatically be applied to your original method of payment (e.g., credit card, PayPal). Please note that your bank or credit card company may take an additional 3-5 business days to post the credit to your account.

  • Restocking Fee: Returns received outside of the 30-day window or those that are not in "as-new" condition (but still accepted at our discretion) may be subject to a 15% restocking fee.

 

5. Contact Information

 

For any questions regarding your refund or return, please contact