Privacy Policy

This Privacy Policy explains how SafeGlow ("we," "us," or "our") collects, uses, protects, and discloses information gathered through the SafeGlow Light Cam and its related mobile application (collectively, the "Service"). We are committed to protecting your privacy and being transparent about our practices.

 

1. Information We Collect

 

We collect information to operate our Service, process your orders, and provide customer support.

 

A. Information You Provide Directly

 

This includes personal information you provide when purchasing a product, creating an account, or contacting support:

  • Contact Data: Your name, email address, mailing address, and phone number.

  • Transaction Data: Details of products purchased and payment information (processed by secure third-party payment gateways; we do not store full credit card numbers).

  • Account Credentials: Encrypted passwords and account setup details.

 

B. Information Collected from the SafeGlow Device and App

 

  • Video and Audio Data (Highly Sensitive): The SafeGlow Light Cam captures video and audio footage when active.

    • Crucial SafeGlow Benefit: Since we advertise NO Subscriptions Needed, this data is primarily stored locally on a MicroSD card (if installed by the user) or on your private mobile device.

    • Cloud (If Applicable): If we offer optional cloud storage in the future, that section will be updated, but for now, we emphasize local storage only.

  • Device and Usage Data: Information about the device used to access the app (e.g., mobile OS, unique device identifiers, IP address, and interaction with the app features).

  • Technical Data: Device name, camera settings, and connection data (e.g., Wi-Fi network information, MAC address) necessary to pair the camera with your app.

 

2. How We Use Your Information

 

We use the collected information for the following purposes:

  • Service Operation: To allow you to set up and securely access your SafeGlow camera feed.

  • Order Fulfillment: To process your purchases, deliver products, and manage returns.

  • Communication: To send order confirmations, service updates, technical notices, and respond to customer support inquiries.

  • Marketing: To send you promotional materials about SafeGlow products and services, only if you have consented to receive them.

  • Product Improvement: To analyze usage trends to improve the performance, features, and security of our cameras and mobile app.

 

3. Protection of Your Video Data

 

We take the security of your private video and audio data extremely seriously.

  • Local Storage First: The primary storage method is local on a MicroSD card inside your light bulb. This means you own and control your data. SafeGlow does not access this locally stored footage.

  • Data Encryption: All data transmitted between your SafeGlow camera and your mobile app is end-to-end encrypted using industry-standard protocols to prevent unauthorized interception.

  • Access Control: SafeGlow employees and contractors do not view or access your private video feeds or stored footage. Access is strictly controlled and only possible under legal obligation or if you explicitly grant access for technical support purposes.

 

4. Disclosure of Your Information

 

We do not sell your personal information. We only share your data with third parties necessary to run our business or when legally required.

  • Service Providers: We share data with companies that help us run our business, such as:

    • Payment processors (for secure transactions).

    • Shipping and logistics providers (to deliver your product).

    • Email service providers (to send communications).

  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation.

 

5. Your Rights and Choices

 

You have the following rights regarding your personal data:

  • Access and Correction: You can request access to the personal data we hold about you and ask for any inaccuracies to be corrected.

  • Marketing Opt-Out: You can opt-out of receiving marketing emails from us by clicking the "unsubscribe" link in those emails.

  • Data Deletion: You can request the deletion of your account and associated personal data (this does not typically apply to locally stored video data, which you control).

 

6. Data Security

 

We implement a variety of security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is 100% secure.

 

7. Changes to This Privacy Policy

 

We may update this policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Effective Date" at the top.

 

8. Contact Us

 

If you have any questions or concerns about this Privacy Policy or your data, please contact us